Communications

The Simpsonville Police Department employs 9 Communications Specialists.

The Communications Center is a part of the Operations Division of the police department and is a PSAP (Public Safety Answering Point) which handles approximately 23,000 calls for service for the police department, 2,400 fire calls, and 60,000 telephone and E911 calls each year. As the PSAP, the communications division has the responsibility to staff and answer, on a 24-hour basis, the telephones upon which calls for service are received. This includes 911 emergency calls (police, fire, and EMS).    

Communication Specialists are responsible for gathering and relaying information, dispatching calls for the Simpsonville Police Department, Simpsonville Fire Department, and for transferring emergency medical calls to Greenville County Emergency Medical Services (EMS). They also maintain the department's National Crime Information Center (NCIC) records and arrest warrant files for the police department.

As the first point of contact with the public, their job is to be the calm voice on the telephone that gathers all the information needed to get a caller the help they need as quickly as possible. They are the calm in the storm. Communications Specialists save seconds and seconds save lives.